INTERNATIONAL ORDERS
all orders, for a single pair, to canada are shipped via USPS, for a flat rate of $30.
for orders, for a single pair, anywhere else in the world, we offer one-way DHL or USPS international shipping for a $65 flat rate. shoes are normally removed from their shoe box and placed into a smaller box for shipping or are shipped in their shoebox without exterior shipping box. our handling time is 1-2 days. generally, orders placed before 11am PST will go off that day. all orders placed after 11am PST, will go off the following day. we do not process or ship orders on weekends or holidays, all orders placed during the weekend will go off the following monday. if you would like us to include signature upon delivery, please specify on your order. pskaufman... is not responsible for any lost or stolen packages. all duties, fees and taxes are the responsibility of the recipient. pskaufman... is not responsible for delays in customs. if a shipment is undeliverable or refused abroad and is delivered to us, the shipping fees will be deducted from the refund amount credited.
DHL international express delivers 3-6 days after handling. USPS delivers in 6-10 days.
TRACKING
you will receive an email confirmation with a link to view tracking information once your order has shipped.
QUESTIONS
hit us up! we don't bite :) sole_service@pskaufman.com
RETURNS
RETURN POLICY ON FULL PRICE pskaufman... FOOTWEAR & ACCESSORIES, CLOTHING, ART & JEWELRY
pskaufman will gladly accept all returns of unworn, unused items, still in the box with original shipping carton or equivalent (unless your shoes were sent to you in a shoebox) within 7 days of receipt. the customer will be credited the amount less the initial shipping + handling charge of $20, if you received free shipping, the $20 S&H charge will be deducted from the total refund amount. if shoes are sent back to us in the shoe box without an exterior shipping box, we will deduct $5 from your refund for re-packaging. pskaufman... is not responsible for shipping costs on returned items.
upon the receipt of returned goods, pskaufman... reserves the right to deny refund if the merchandise does not meet policy requirements.
EXCHANGE POLICY ON FULL PRICE pskaufman... FOOTWEAR & ACCESSORIES, CLOTHING, ART & JEWELRY
items that are the incorrect size, have been shipped incorrectly or are defective are accepted for exchange. pskaufman will take responsibility of return shipping costs back to us and the return shipment back to you.
in order to get you wearin' our shoes asap, please send proof of shipment to info@pskaufman.com and, in most cases, we will ship your replacement items before receipt of returned goods. PLEASE read sizing recommendations or contact us if you are unsure which size to take.
213.244.1276 or sole_service@pskaufman.com
RETURN POLICY ON CUSTOM DYED/PAINTED FOOTWEAR
all custom purchases are final sale.
PLEASE read sizing recommendations or contact us if you are unsure which size to take.
213.244.1276 or sole_service@pskaufman.com
RETURN POLICY ON FULL PRICE APOTHECARY
all apothecary purchases are final sale.
RETURN POLICY ON SALE ITEMS
all deeply discounted sale purchases are final sale (30% or more) and cannot be returned. if we've made a mistake with sizing or if an item is defective, please let us know and we will work it out.
EXCHANGE POLICY ON SALE ITEMS
we will exchange sizes on deeply-discounted sale items (30% of more), but customer is responsible for all shipping costs incurred.
RESTOCKING FEE
due to overwhelming returns and the time it takes to properly handle then, customers will incur a $10 re-stocking fee per item after their fifth return.
WHERE TO SEND RETURNS:
please send shoes with all original packaging in their shipping box back to:
pskaufman...
815 cedar street
santa monica, ca 90405
QUESTIONS
hit us up! we don't bite :) sole_service@pskaufman.com
